3 Minute Zoom video-call & 3500 Jobs Laid Off At Uber

That’s the heartbreaking story of Uber’s video conference with over 3500 employees today. The ride-sharing company informed 3,500 people who worked in customer service and recruitment around the country that it would be their last day working for Uber on the live call. 

DailyMail.com obtained video of the call where Ruffin Chaveleau, head of Uber’s customer service, broke the news that Uber employees were being laid off. Chaveleau’s voice cracked as she told the employees that ‘no one wants to be on a call like this’.

She said: ‘I know that this is incredibly hard to hear. No one wants to be on a call like this. With everyone remote and a change of this magnitude, we had to do this in a way that allowed us to tell you as quickly as possible so that you did not hear it from the rumor mill.

‘I also wanted to deliver this news personally and just take a brief moment to thank you for your contributions to Uber.’

Ruffin Chaveleau, Head of Uber Customer Service

The business has been devastated by the pandemic and a company filing on Wednesday revealed around 3,700 roles will be cut from its global workforce – roughly 14% of its 26,900 employees. The cuts will be made among customer support and recruiting teams, meaning  driver number will be largely unaffected.

‘We are eliminating 3,500 frontline customer support roles,’ Chaveleau said. ‘Your role is impacted and today will be your last working day with Uber’

The company expects to incur about $20 million in costs for severance and related charges, the filing revealed. A former Uber employee, who asked to remain anonymous, slammed the company for laying off so many people on a Zoom call and for the lack of notice.

Uber has been decimated by the COVID-19 lockdown with far fewer people booking rides as they stay home. The company posted a net loss of $2.9 billion on Thursday and announced it was implementing a hiring freeze as well as cutting thousands of jobs from its corporate workforce.

CEO Dara Khosrowshahi will not be paid for the rest of the year. His salary was set for $1million in 2019 with a possible bonus of $2million. A memo sent to staff on Wednesday saw Khosrowshahi hint that more cuts may be on the way. 

He said: ‘We are looking at many scenarios and at each and every cost, both variable and fixed, across the company. We want to be smart, to move fast, to retain as many of our great people as we can, and treat everyone with dignity, support and respect. And with our hiring freeze, ‘ Khosrowshahi added, ‘there simply isn’t enough work for recruiters.’

spokesperson for Uber said: ‘It’s never easy or uncomplicated to let employees go, and that’s only been more true during this unprecedented period, where we are all working from home across dozens of cities and countries. We’ve focused on providing the clearest, most empathetic experience, possible and have put together a strong severance package and other benefits.’